Delivery Policy

Delivery Policy

We currently offer self collection, to door delivery and direct mail postage.

All bakes are strictly by our to door service only.

As the delivery charges for courier service is subsidised by Singapore Lactation Bakes to ensure freshest bakes will reach your house on the same day, we regret to inform that non-consumables will be sent by normal mail if you only purchase non-consumables.

Mail postings are available by non consumables such as nursing clothes.

We need a Lead time of  3-5 working day to send your bakes out

DELIVERY CHARGES:

All Bakes ( cookies/ muffins/ pancake mix) are strictly by courier at a flat fee of  $3.

Courier ( for bakes only)

1. Complimentary delivery to one location applicable for purchases over $80 nett.

2. Orders / Deliveries cannot be combined to meet the minimum nett requirement for complimentary delivery.

3. For purchases below $80 nett, a delivery charge of $3 per location applies.

4. We only deliver to residential address. We reserve the rights to reject any office location – customers will be duly informed if such situations arise.

5. Deliveries to Office building, Jurong Island, Paya Lebar Airbase or Airline Road will not be accepted.

6. CBD area would incur an additional surcharge of $3.50.

7. Do inform us on the days that you cannot receive your order if not, we will pick the next available slot for your delivery by default.

8. We generally engage a third party vendors to provide delivery services.

9. We do not deliver outside of Singapore.

10. Specific timing deliveries within a specified one hour time slot will have a delivery charge of $30; and Special Hour deliveries (before 10am or after 6pm) will be at $50 per location. Please get in touch via live chat for this special arrangement.

11. For unsuccessful delivery attempts, if customers request us to reattempt to deliver, a re-delivery charge of $10 per location shall apply and be payable before the reattempt is made.

12. We choose our delivery service providers carefully and trust that they will use their best endeavours for each order to reach the intended recipients within the delivery timing 11am – 10 pm. SLBSG Pte Ltd shall not be held liable for failure to deliver on time due to unforeseen circumstances such as vehicle’s breakdown, traffic conditions and/ or any other circumstances that extend beyond our control.

13. Our drivers endeavour to deliver everyone’s packages on time. If no one’s at home and you’re not contactable for instructions, the best alternative is to drop the package off at your door. The driver will usually call and you can instruct them to hang at your gate. ( This will help you avoid the $10 redelivery charge)

Delivery Times and Days:

1. Our delivery times and days are:

  • Monday – Friday – Between 11am to 10pm.

We will based on the earliest time available. No deliveries on Saturdays ,Sundays and public holidays.

We will send out emails to inform you on the delivery.

Please do not give us specific timing as the timing is planned by the courier company.

Delivery Capacity and Other Details:

1. All deliveries are for local addresses only (including Sentosa but excluding offshore islands).

2. As delivery slots are limited, we will allocate the next available slot for you.

3. We reserve the right to reject or reschedule your delivery if all delivery slots are fully booked – customers will be duly informed if such situations arise.

4. Please ensure that someone is available to receive the purchases at the listed address – in situations wherein nobody is around to receive the purchases, we will call you.

6. If all purchases are deemed to be satisfactory and accepted by the recipient upon delivery, no request for refunds or exchanges will be allowed.

7. Please do note that we do not  sms/ call for the delivery details. Please do check slb.sg/My-Account for the tracking of your order.

Delivery for Apparels

As the delivery charges for courier service is subsidised by Singapore Lactation Bakes to ensure freshest bakes will reach your house on the same day, we regret to inform that non-consumables will be sent by normal mail if you only purchase non-consumables such as apparels ( nursing clothes / nursing cover).

Guarantee

  1. Any reservations or claims for non-compliance or conspicuous defect has to be done within 2 days from the date of delivery to our customer service at [email protected] or live chat us
  2. After the expiry of the said product, no claim will be legitimately accepted thereafter.

In view of hygiene and food safety, all products cannot be returned or exchanged.